Search feature is broken - Unable to pull up incidents created after 4/26 in search feature by number or keywords
I reported this already, but did not see any other open discussion on this issue. We are unable to use the search feature to retrieve any incident created after 4/26. This also prevents us from linking tickets to incidents, changes and problems as we cannot find them to link via search feature. When will this be fixed?
Email repsonses are being truncated after smiley :-)
When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply using Outlook in HTML mode, where Outlook converts the smiley into a graphical icon (I type colon dash right paranthese, and Outlook converts it into a smiling face icon). G2A should be able to handle smileys :-)
Group by: Service
Hi all, It's long been an issue for us that, although we're able to group by several options, we're unable to group by service. Is there any way this could be implemented? It would help us a great deal as we have to work with several customers that regularly log tickets with us. These are the options we have thus far: I'd be keen to hear your thoughts here, Kelly
Wrong Order of Incidents
In GoToAssist ServiceDesk the current order by due date places items that are due “This Week” before items that were due “Yesterday” and before items that are due “Today” or “Tomorrow”. Earlier Last Week This Week <--- wrong location, should be after "Today" Yesterday Today Tomorrow Next Week Later I have raised two tickets but did not get much traction. Maybe someone else find this annoying?
Free Trial - I created an account, but it will not allow me to log in
I created the login of "john.sloan@morpho.com", but it will not allow me to log in. I get a message "Please try again. The email address or password you provided is not correct. " If I select change password, I get message stating that I will be emailed instructions. The email never arrives. If I attempt to recreate the account from the "Free Trial" page, I do get an email with the email verification code. Once I type the code in the web page the following error is displayed - "An error occurred with your submission."
Opening Incidents via emails through Hub Transport, opens 3 incidents
I am trying to automate a few things, and I have set a Hub transport rule on our Exchange to forward some specifics emails to our Service Desk. Works perfectly but the only issue is opening 3 identical incidents, although the email is send one time from our exchange. I removed the service desk email, enter a test account and send just one email. Any clues why the Service Desk opens 3 incidents?Emails set to support address not creating tickets
I have 2 services set up with the support address for each enabled. I also have a Google Form set to send an email to the services depending on how the questions in the form are answered and triggers and categories in Service Desk for further organization. However, suddenly today emails sent from the form no longer create new incidents in Service Desk. I even sent them manually to see if the form was maybe the source of the issue but still no dice. Is there a problem with the support address not creating tickets?
