Azure SSO Problems

[GlennD]

Hi @DWilliams14, welcome to the community.

Thank you for sharing this. I know that the second (working) URL is what we list in this support article: Set Up a Custom Enterprise Sign-In Configuration, is the first URL you mentioned in another support article or from a different source? If it is in one of our other articles I can make sure it is corrected.

[DWilliams14]

Hi Glenn,

The generic instructions for 'Custom Enterprise Sign-In Configuration' that you linked are fine. However the instructions for Azure AD specifically are not. If you look at this article: https://support.logmeininc.com/central/help/set-up-enterprise-sign-in-sso, under step 2 follow the link for Azure AD which takes you here: https://learn.microsoft.com/en-us/entra/identity/saas-apps/logmein-tutorial

On that page, under 'Configure Microsoft Entra SSO', step 5 says "On the Basic SAML Configuration section, the user does not have to perform any steps as the app is already pre-integrated with Azure."

However, the app default setting for entity ID is "https://authentication.logmeininc.com/saml/metadata/sp" which is incorrect. Within the azure app while configuring, it also tells you to use that incorrect url in the tooltip.

[Oscar601]

Use https://authentication.logmeininc.com/saml/sp. It works!