The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

hiran's avatar
hiran
Active Contributor
5 years ago
Solved

Remote CMD - Connection Closed error

Hi Guys,

 

When I try to open the remote CMD, I'm getting this "Connection closed" message. 

This happens only with some of the computers. Others are ok.  But I can access these computers' CMD via web version.

I recently deployed a script to install a certificate via the LogMeIn task. It got failed on these computers by giving an error "Access Denied". That's where I came to know about this. I don't know whether these are related.

I normally use the LogMeIn client and this is happening to me for few days.  LogMeIn client is up to date and I even reinstalled it.

Any idea why is this happening?

 

Thanks 

Hiran

14 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Partner07  The fix for this has been released, so please let us know if you continue to experience the same error, on what operating system, and which LogMeIn version.  

     

  • Partner07's avatar
    Partner07
    Active Contributor
    4 years ago

    F5 does not resolve this issue for me. The page repeatedly shows Connection Closed error. 

     

     

  • Marlana's avatar
    Marlana
    New Contributor
    4 years ago

    I have found a correlation between the accounts shutting down the remote controller. They all have 4107 error "Failed extract of third-party root list from auto update cab at: with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file."

    Date and time are right. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Marlana   If this is strictly connection related, and not pertaining to CMD prompts while in session, do you have any local firewalls active at the host end that may be shutting down LogMeIn during initialization? 

  • Marlana's avatar
    Marlana
    New Contributor
    4 years ago

    Any update on this issue? We have many computers we cannot access under our account due to this connection closed error. It will let us sign in with our password but the actual remote disconnects us automatically. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    CC-MSP  I believe the release date for the final fix is sometime in the next 20 days.  As soon as I have an update I'll share it with the Community here. 

  • CC-MSP's avatar
    CC-MSP
    Visitor
    4 years ago

    Has this been fixed?  All of my computers that have updated their client (4.1.0.14512) close connection.  F5 won't clear it.  I've got several hundred clients I need to deploy software via cmd.  HELP!

  • etadena's avatar
    etadena
    New Contributor
    4 years ago

    Anyone else having issues with the 'Command Prompt' feature in the Dashboard? I started to notice this issue a week or so ago in a few of our endpoints. The 'command prompt' screen will be blank and a 'connection closed.' error would pop in and out in the top of the screen. It seems like it is refreshing itself over and over again. 

     

     

  • hiran's avatar
    hiran
    Active Contributor
    5 years ago

    Hi Ash

    Thanks for your reply. Please update us when you find a solution.

  • hiran's avatar
    hiran
    Active Contributor
    5 years ago

    Hi jbrzozowski

     

    It worked!. thank you so much for your help.