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plc1982's avatar
plc1982
Active Contributor
5 years ago

Screen resolutions changing after exiting LogMeIn

Hi all,   I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.   I'm convinced this issue is related to the ...
plc1982's avatar
plc1982
Active Contributor
5 years ago

I'm afraid not - it's definitely to do with the LogMeIn mirror driver but not sure why.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi,

This issue is likely a result of the newer LMI screen blanking technique, and we are currently investigating why it is creating abnormal effects on some Host PCs.  I should have more information in the next 15 days, with development ETD.   Thanks for your patience. 

    • ChadMcM's avatar
      ChadMcM
      Active Contributor
      4 years ago

      Did this get resolved in a subsequent release?  I'm having a similar issue running Windows 21H1 and LogMeIn 4.1.0.14512

       

      Connecting from a client whose native resolution matches the host, I only get a lesser resolution option, so my visible host screen only takes up about 2/3 of the client's screen.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        ChadMcM  Sorry about that, it is not the expected behavior.  Can you tell us what graphics cards are installed upon the host PC?