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plc1982's avatar
plc1982
Active Contributor
5 years ago

Screen resolutions changing after exiting LogMeIn

Hi all,   I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.   I'm convinced this issue is related to the ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

ChadMcM  Sorry about that, it is not the expected behavior.  Can you tell us what graphics cards are installed upon the host PC? 

ChadMcM's avatar
ChadMcM
Active Contributor
4 years ago

It's a Radeon Pro WX5100

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    ChadMcM  OK, in your case we may want to gather Windows log files along with the LMI connection logs.  Feel free to give us a call at any time if you can help us document further. 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    Both host monitors are connected directly to the video card by HDMI.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    ChadMcM  One other question I had for you was, how are both host monitors attached to the PC itself? 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    I should expand on my issue (which is actually probably different than the one here - maybe I should post a new topic?).

     

    At the office, I'm working on my PC at 1680x1050.  When I log in from home, LogMeIn displays it at 1360 x 765.  The "native" resolution at home is 1680 x 1050 also, I believe.  When I get back to the office, that monitor is then at 1360.  The other monitor behaves normally.