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plc1982's avatar
plc1982
Active Contributor
5 years ago

Screen resolutions changing after exiting LogMeIn

Hi all,

 

I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.

 

I'm convinced this issue is related to the LMI Mirror Driver but disabling it doesn't necessarily fix it.

 

Has anyone experienced this issue and able to advise?

 

To confirm these PCs are 4k outputs - when logged in I have a wide variety of resolutions available both through LogMeIn and Windows. It's just when exiting the PC through LogMeIn that the resolution changes.

 

Thanking you in advance.

10 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    ChadMcM  OK, in your case we may want to gather Windows log files along with the LMI connection logs.  Feel free to give us a call at any time if you can help us document further. 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    Both host monitors are connected directly to the video card by HDMI.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    ChadMcM  One other question I had for you was, how are both host monitors attached to the PC itself? 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    I should expand on my issue (which is actually probably different than the one here - maybe I should post a new topic?).

     

    At the office, I'm working on my PC at 1680x1050.  When I log in from home, LogMeIn displays it at 1360 x 765.  The "native" resolution at home is 1680 x 1050 also, I believe.  When I get back to the office, that monitor is then at 1360.  The other monitor behaves normally.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    ChadMcM  Sorry about that, it is not the expected behavior.  Can you tell us what graphics cards are installed upon the host PC? 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    Did this get resolved in a subsequent release?  I'm having a similar issue running Windows 21H1 and LogMeIn 4.1.0.14512

     

    Connecting from a client whose native resolution matches the host, I only get a lesser resolution option, so my visible host screen only takes up about 2/3 of the client's screen.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi,

    This issue is likely a result of the newer LMI screen blanking technique, and we are currently investigating why it is creating abnormal effects on some Host PCs.  I should have more information in the next 15 days, with development ETD.   Thanks for your patience. 

  • plc1982's avatar
    plc1982
    Active Contributor
    5 years ago

    I'm afraid not - it's definitely to do with the LogMeIn mirror driver but not sure why.