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rickbern
Active Contributor

Unable to wake computer after a remote session

Over the last several days I have had a couple of computers refuse to wake up from mouse clicks/ keyboard entry after  a remote session.

 

To be clear-

1-Happily use LMI central from home on my office computer.

2-Jump on the subway

3-Sit at my desk, shake the mouse, tap keyboard, nothing happens

4-Mutter to myself

5-Use Remote Desktop from  another computer, hoping to wake mine up

6-Screen flashes, but no love

7-Restart from Remote Desktop

8-All's normal again

 

Both affected computers are dell 3240 compact precision workstations, intel 10900, nvidia quadro p1000. both from 2021, both patched with latest nvidia and dell bios. Everyone is on 14512

1 ACCEPTED SOLUTION

Accepted Solutions
rickbern
Active Contributor

Re: Unable to wake computer after a remote session

@AshC rolling back the driver of the nvidia quadro helped tremendously. My instability was on two machines that had the latest and greatest driver, released Nov 10

View solution in original post

6 REPLIES 6
AshC
GoTo Moderator

Re: Unable to wake computer after a remote session

@rickbern  Sorry, that behavior is not normal for remote connections.  

 

Since the problem began have you gone through a full re-install of the LMI endpoint software? 


Ash is a member of the GoTo Community Care Team.

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rickbern
Active Contributor

Re: Unable to wake computer after a remote session

Sorry for being dim, I never quite get that "endpoint" jargon.

 

Does that mean the workstation in my office?

AshC
GoTo Moderator

Re: Unable to wake computer after a remote session

@rickbern   Right, the desktop software installed on the host PC you access remotely.  


Ash is a member of the GoTo Community Care Team.

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rickbern
Active Contributor

Re: Unable to wake computer after a remote session

I'm a bit suspicious this has something to do with the latest nvidia driver. No real facts, but I'm going to roll back and see what happens.

 

Just an fyi

 

we have quadro p1000 in both machines

rickbern
Active Contributor

Re: Unable to wake computer after a remote session

@AshC rolling back the driver of the nvidia quadro helped tremendously. My instability was on two machines that had the latest and greatest driver, released Nov 10

AshC
GoTo Moderator

Re: Unable to wake computer after a remote session

Thanks for the confirmation @rickbern 

We will have an update available for download in the coming days that should also improve some display issues on Windows.   


Ash is a member of the GoTo Community Care Team.

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