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Lisa_K8
Retired GoTo Contributor

Getting Started in the GoTo Community

New to the GoTo Community? Here is some help to get you started!

 

Registration For First-Time Visitors

 

If you have an existing Central or Pro account:

  1. Click 'Register.'
  2. Log in using your account username and password.
  3. Create a community username that will appear next to your posts in the community.
  4. Start participating in the GoTo Community!

If you do NOT have a Central or Pro account:

  1. Click 'Register.'
  2. Click ‘Sign Up.’
  3. Once you complete registration, navigate back to the community.
  4. Log in using your GoTo Community account email and password.
  5. Create a community username that will appear next to your posts in the community.
  6. Start participating in the GoTo Community!

Signing In For Returning Visitors

 

  1. Click 'Sign In.'
  2. Enter your GoTo Community username and password.
  3. Start participating in the GoTo Community!

 

Creating Your Community Username

 

Your GoTo Community username will be your external facing ID to the whole community. Choose it carefully, and please follow these guidelines:

 

  1. Do not use bad language in your username.
  2. Do not include an advertisement of your company in your username. Specifically, do not include an Internet URL.
  3. Do not choose a name that could identify you as a GoTo employee.

 

Upload an image or select an Avatar for your community profile:

 

Once you have registered your account and username, you will be able to upload a profile picture or select one of the default avatars. If you upload your own image please be respectful of the other community members. Profile images that are deemed offensive will be removed by the Community team.

 

  1. On the My Profile page click on the avatar you were assigned automatically
  2. Upload your own image by clicking on From My Computer and browsing to it
  3. Or select a new avatar by clicking on the 3 dots to the right and then From the Community

 

 

Navigating The Community

 

The GoTo Community comprises a number of product discussion boards, each one dedicated to support-related discussions about a specific GoTo product. Browse the forums by clicking through them or use the search feature to find the answers you are looking for. Sidebars on each page highlight the top posts, and important announcements or valuable content may be floated to the top of a board for viewing.

 

Managing Your Profile

 

Click on your username to view your community profile. To customize your community profile, choose ‘My Settings.’ Complete your profile by choosing an avatar, adding some personal information, adjusting your display preferences, and more.

 

Posting And Replying

 

Start a new topic on a board by clicking the ‘Start a Topic’ button. Click the ‘Reply’ button on an existing post to respond to it.

 

Subscribing To Posts And Boards

 

When you post to a board, you are automatically subscribed to receive email notifications when someone replies to your post. You can receive notifications whenever a post is made to a particular board by subscribing to it. On the board, choose ‘Subscribe.’ To manage your subscriptions, click on your profile.

 

Community Ranks

 

As you participate in the LogMeIn Community, you may move through ranks based on your activity and the quality of your contributions. The LogMeIn Community needs participation from its members in order to help us ALL collectively learn more. Share your best practices, tips, and technical know-how, and provide solutions and support to your fellow LogMeIn users, and you will be recognized as a valued community member!

 

Community Help

 

If you have questions or issues about how to participate in the GoTo Community, our Community staff is here to help you. 

 

Community Guidelines

 

Our mission is to create an amazing community experience where GoTo customers are able to find the answers to their questions about GoTo products, share their knowledge with each other, and have fun making meaningful connections in the community.

 

We encourage you to visit often, read a lot, and participate in discussions. Ask your toughest questions - chances are someone in the community has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs!

 

Please read the Community Terms of Service and the Community Guidelines about engaging with the GoTo Community.

 

 

Lisa_K8 is a member of the LogMeIn Community Care Team.

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18 REPLIES 18
GlennD
GoTo Manager

Hi,

 

You can now upload your own image to your community profile!  For best results use an image that is 150x150 pixles in size.

 

  1. On the My Profile page click on the avatar you were assigned automatically
  2. Click on From My Computer and then browse to the desired image
  3. Click Save
  4. Adjust the image positioning until you are happy and then click Save and Continue

Please be respectful to the other community memebers when selecting your profile picture. Images deemed as offensive will be removed by the community team.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
acalleia
Active Contributor

How do I 'start a topic' or 'ask a question' to the community? I can't see the 'button' or 'link' anywhere?

Tags (1)
Chris Droessler
Respected Contributor

Just under the Search the Community box, and just above the first thread in this discussion, click the "GoToWebinar Discussions" link.

 

On the new page, go down below the blue section of the page and look for "GoToWebinar Discussions."  To the right of that you should see a blue "Start a Topic" button.

 

I agree, finding that button is not easy.  I wish it was on every discussion page.

Tags (1)
acalleia
Active Contributor

Thank you for that! Brilliant instructions. 

 

Seems as though we aren't being encouraged to post new questions!

Tags (1)
GlennD
GoTo Manager

Hi @acalleia 

 

There is a Start Topic button at the top of each discussion board, you can use that to start a new post if you have searched and not found an answer.

 

Screen Shot 2019-03-06 at 12.55.46 PM.png

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Tags (1)
acalleia
Active Contributor

Thank you!
Tags (1)
Chris Droessler
Respected Contributor

When I need an answer to a question, I search the discussion boards to see if a similar question has been posted and answered.  If I do not find for what I am looking, I want to post a question.  My first place to look is around the top of the page where most discussion boards have a link  to post a new topic.

 

Normally I am answering other's questions, so it is rare for me to post a new topic, which means I have to remember how to do it, since it is infrequent and not so intuitive.

Tags (1)
AWORKS
New Contributor

I need help
Tags (1)
Chris Droessler
Respected Contributor

AWORKS - How can we help?