Contact Center Analytics Agent Performance Agent Availability Pause Status

[nshammasi]

Hello there, 

In the Contact Center Analytics, under the Agent Performance tab where you can view the Agent's Availability, it would be really helpful if we can view which Pause Status the Agent set when they paused their Call Queue. 

Currently, you can only see availably and pause which isn't helpful without knowing why the Agent paused their Queue. 

Thank you,

[GlennD]

Hi @nshammasi, thank you for the feedback! This is something we have heard from other customers as well, and it is planned for a future update. We will update the status of this idea when it is added.