Enhanced Call Center Reporting

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Make sure you Kudo Ideas you would like to see implemented.

Enhanced Call Center Reporting

Enhanced Call Center Reporting

In a future update, could the data we can export about calls include the percentages of call outcomes and total number of calls, number handled, evicted, etc., , as well as similar for agent specific exports? I see that a PDF export is coming soon so maybe it is in the works with that but I would love to see it already calculated in an excel export. 

1 Comment
KateG
GoTo Moderator
Status changed to: Reviewed by moderator