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We need an option to restrict SMS messaging to business hours only. Having our small team constantly responding to texts 24/7 is unhealthy and is taking a toll on their ability to serve our customers.
3 Comments
- Status changed:InvestigatingtoDelivered
This is available for GoToConnect CX and Customer Engagement customers through the Multi-inbox function.
Similar question -- can we turn inbound SMS off completely? This is not a feature we can take advantage of at this time, and there are continuous issues with texts coming in and remaining unread.
- Status changed:NewtoInvestigating
CavemanSecurity thanks for your response, the team is considering this for the future.
