The ability to forward sent text messages

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The ability to forward sent text messages

The ability to forward sent text messages

We are requesting a feature update by GoTo developers to be able to forward texts sent for compliance purposes.

3 Comments
GlennD
GoTo Manager
Status changed to: Needs Info

Please provide some more details about you see this feature working and its use.

jmeyer
Active Contributor

Good morning.  Currently, we receive emails sent to our company inbox for all text messages received.  We keep these for compliance purposes.  We do not receive any email for text messages sent out from our associates to clients.  We would like to have this function for compliance reasons.  Below is a copy & paste of the message we receive when we receive a text:

 

FromSubjectReceivedSizeCategories
noreply@sms.goto.comYou received a new text message from (client) - (phone number)Tue 4:26 PM78 KB

jrobinson-itp
Active Contributor

I have a client that uses mobile almost exclusively. He wants to have his multiple business numbers fwd SMS to a single 'main' business number that he is using on his mobile. We have also had other clients request ability to forward SMS from a business line to their cell phones, in these cases the phone number is forwarded to an outside call center - and the client wants SMS notifications sent to them to follow up later with. (i.e. Call is immediate response, SMS is next day)