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Change support name
Good morning, maybe someone can help me, I can't find the section to change the name in remote support (see screenshot), at the moment my name appears "Cristiano" but I would like to be able to change it with name and surname + name + company name, this to always be recognized uniquely by the customer, given the many scams that go around with support. Any ideas?, thanks greetings from a warm Italy
Windows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.Veeam v12 is detecting GoTo.ZeroTrust.Vault as suspicious
Starting with v12 of Veeam B&R, Veeam is scanning VMs for malicious files and malware by default. Every VM that has GTRe on it for remote access is triggering a "Known malware extension" alert because it thinks the file GoTo.ZeroTrust.Vault has a .vault file extension which Veeam considers a potential threat. I realize this is really a Veeam issue, but I wanted to post this for review and possible discussion.
Ticket Filtering Bug
I'm unsure if there is a specific place to be reporting bugs other than in Community Discussions, if so please point me there. I ran into this bug today, when switching between filters you have to clear your current filter before applying another one or they will not switch to your new filter choice correctly. For example; This is a filter I made to see any unassigned tickets, "Unassigned" Assignment status: assignmentStatus.unAssigned This is a filter I made to see tickets assigned only to me, with any status not considered closed, "My Tickets" Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor Assigned to: Trevor If I have the Unassigned filter active and choose Filters Icon > Favorite Filters > "My Tickets" the following filter is then activated, leaving out the Assigned to: Trevor portion. Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor
Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?
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