Is it possible to change the default email for helpdesk tickets. I am using helpdesk@company.gotoresolve.com but would like to change the email address to work automatically with our company domain hosted on google.
Currently we do not have that option, but if you can DM your email address then we can attempt it from backend. We may need to verify though that you own the email address and its valid.
Sorry to jump on, but is this going to be added in the near future? We have a dedicated O365 email that our users use for email and I'd love to be able to set that up
We are looking into how to best accommodate this request, but it will not come in the near future.
Until then, we would be glad to change the address for you if you wish to change it. Please reach out to me at gyula.mucsi@goto.com with the address you would like to use and we will change it for you.
We have a dedicated support address for our clients on our Gmail Workspace domain. This currently redirects to our Freshdesk account .
The other issue I can see is that we can't modify the requested by field to add a client email address, again a feature that we would love to see implemented.
