The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
🎁 End of year giveaway
The GoTo Resolve team has been hard at work this year! Check out our "Year in Review" and comment below for a chance to win a $50 gift card of your choice.🌟 What was your favorite release in 2023? What do you want to see more of in 2024?
(To enter the raffle, just comment below. One raffle submission per community member. Final submissions will be accepted until 1/15/24 12PM EST. Winner announced on 1/16/24.)
Share your thoughts! ⬇️
19 Replies
Hi Katie
There are some good ideas with GoTo Resolve and I like the recording and message popup for the clients
The big but for me at present is the Consol as it either does not load to can take 4/5 minutes to load. I have used the EDGE page instead wih an app created and now often go straight to that, Seems this needs attention. Compared to the Central App that I use to acces remote devices from the tray, GoTo Resolve if not there yet but I am confident it will be
Peter
Back in the GoToAssist days at my company, there was a tool that allowed me to draw on the client's screen. That was super helpful for explaining things to people, and I would love to see that tool come to GoToResolve in 2024!
My Favorite Feature of Go to Resolve is definetly the ability to reboot the users device and resume the session after the reboot is successful... IT really helps in speeding up tthe process of a resolve.
Hard to pick but the Mobile Camera share is a very useful one when asking for someone to look under a desk for example, while on the phone to see physical issues. Great addition.
- I love the new feature of automated actions that can be performed in the background!
Our teams favorite release of 2023 was the Asset Management, being able to keep track of our devices helped massively as we undertook a Domain change.
Feature for 2024 More presentable dashboard variant of the helpdesk to display on a large screen for visitors or other members of staff to get a quick glimpse of whats going on in IT
Hi!
I honestly think that the Asset Management is a great tool for our company, it's allowed us to spend less time trying to find and set up a new system when we've got something built in to our existing system!
Camera share is a real life saver for us. we have been using it no length but the use we have had has been the difference between fixing a job remotely or sending an engineer out for a full day. Would like to see the copy paste function developed a bit more. Its a really useful practical feature but could be better.
