When i choose the unattended session i saw a expert use a session but i want to know wich expert it is.Sometimes i need to contact an expert which is using a unattended session to know when is going to release it.I am GoToAssist administrator in my company and I have 105 experts who can connect to sessions unattended.I would like to know which technician uses a session unattended when it is busy.Thanks
Thank you for contacting GetGo Customer Care.
I apologize for the delay in response as we were experiencing high support volume.
Were you able to receive assistance regarding your support request?
I am afraid to say that this is currently not a feature we have for GoToAssist Remote Support. However, I would be happy to put in a product enhancement request on your behalf.
I do apologize for the inconvenience as this would be a very helpful and convenient tool.
If you have any additional questions or need further clarification regarding this matter, please feel free to reply directly or visit us at our Support Center at help.citrix.com/support. Our Support Centers include Self Help files and our Customer Care Contact Information.
Please NOTE: My office hours are 8:00AM-5:00PM M-F PDT. If you reach me outside these hours I will not be able to respond. If this is an emergency, please contact us by going here: http://help.citrix.com/contactus-c
John Yi | Customer Care Support Coordinator
I hope you are having a great day. I wanted to update you on the product enhancement request we discussed yesterday.
The current situation I was able to receive from our developers can be seen below:
"Right now we're focusing on getting the next-gen platform done for November, but once we have that then adding such features will be much easier."
Unfortunately, there is no ETA. However, there has been a lot of attention toward this product enhancement request and will most likely be added after November.
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