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GoToAssist Remote Support News

GlennD
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The quality of the media stream during remote control sessions has been improved

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GlennD
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  • Security Improvements
  • General stability improvements and fixes
  • and more
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GlennD
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Get the latest on all of the updates that have been released for v5 since January 2021  

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GlennD
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Stored unattended device credentials from v4 available in v5

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GlennD
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Improved:

  • All references to the following texts have been updated throughout the Admin Center:
  • Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
  • Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
  • Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
  • Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
  • Fixed issue in which the account name value was missing in user invitation emails.

  • release notes
GlennD
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Agent Web Console Localization

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GlennD
731 Views
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New! Unattended Device Labels

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GlennD
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Fixes and improvements for Windows and Mac users.

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GlennD
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GlennD
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Desktop application updates for Windows (v. 5.0.0.473) and Mac (v. 5.0.0.426)

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GlennD
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Paging Unattended Devices List

 

Auto Admin Mode

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GlennD
763 Views
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New!

  • Reverse Screen Share
  • Dark mode

 

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GlennD
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New!

  • Ability to Change Account Name
  • Welcome and Assignment Change Email Templates
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Jamie_A
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
636 Views
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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  • release notes
Jamie_A
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This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Expert desktop application to the latest version.

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Jamie_A
822 Views
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
906 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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GlennD
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This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
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Jamie_A
711 Views
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
1006 Views
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This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
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  • release notes
Jamie_A
1080 Views
0 Comments

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
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  • release notes
Jamie_A
1616 Views
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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToConnect, GoToRoom, GoToAssist (Remote Support, Service Desk Seeti), and/or RescueAssist accounts via the Web App.
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Jamie_A
1143 Views
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This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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  • release notes
Jamie_A
2265 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

Read more...

  • release notes
Jamie_A
750 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
637 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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  • release notes
Jamie_A
1184 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
Read more...

  • release notes
Jamie_A
783 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
967 Views
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This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
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  • release notes