Unattended Support goes Offline when computer monitors go blank

[alarson-nwpump]

To be clear the computer is a laptop, that I've set to never sleep.

After a while, the computer dims the monitors (still online).

But, when the monitors shut off (computer is still awake, and I can confirm by pinging it), it shows it as offline in the console.

Why is this? A bug?

[GlennD]

Hi @alarson-nwpump,

Please provide some more details:

• what version of Windows does it run 
• what's the make and model
• what are power scheme settings 

What happens if you set the screen to never turn off, just dim/user the screen saver?

[alarson-nwpump]

Windows 11 (version 10.0.22621.0)

Dell Latitude 5520

Power settings are set such that:

• "When plugged in, turn off my screen after" = "15 minutes"
• "When plugged in, put my device to sleep after" = "Never"

And those settings do work, because after the 15 minutes, I'm able to still ping the computer but it shows up as Offline in the console.

[alarson-nwpump]

Oh and  when setting the screen to turn off as never does work, but that's not feasible to have it always dimmed.

I know that since the computer is still connected, you guys just need to programmatically turn the screen back on, and allow things to connect, rather than it assuming that the computer is offline because of the screen being turned off by power settings.

[GlennD]

Thank you, this will help us with recreating the issue.