Can I use goto assist to remote access an ipad

[Steven Powers]

I have a field of technicians with iPads. I need the ability to troubleshoot the ipads. Can this be done with Goto Assist?

[AshC]

Hi Steven,
Due to the manufacturer's OS restrictions, it is not possible to connect to an iOS device using GoToAssist Remote Support.

We will update the Community here once this functionality becomes available.

[Randy_J]

How about now with iOS 11? Apple opened up screen sharing, and competitor apps already support iOS 11 screen sharing. Granted, it's view only, and not remote control, but it would still be better than what we have.

[Rolf1]

This reply was created from a merged topic originally titled iOS 11 remote support.

With iOS out now, I noticed that LogMe in is offering the ability to connect to iPhones and iPads to remote support. When is GoToAssist going to get this feature?

[GlennD]

Hi Rolf,

I do not have an ETA for this currently, the capability has only just been added by Apple with iOS 11 and we are still in the process of transitioning GoToAssist over to the LogMeIn systems. Once the transition is complete and have upgraded the customer base to our first LogMeIn release we will be able to review new features. I will definitely be announcing any news about this to the community once it is available.

[progers001]

Any update on this?

[GlennD · Accepted solution]

Hi @progers001, welcome to the community.

Apple does not allow remote control of iOS devices currently, but you can connect from GoToAssist Remote Support v5 and see the screen of the device.