Highlights
- New ability to join GoToAssist Seeit 2.0 sessions
What's New?
New Ability to Join GoToAssist Seeit 2.0 Sessions
- In addition to allowing customers to join a GoToAssist Seeit session, the GoToAssist Seeit app for iOS now supports the ability for customers to also join a GoToAssist Seeit 2.0 session. To do so, customers can launch the app and enter the 6-digit Pin provided by an agent who created the session using the GoToAssist Seeit 2.0 Agent Web App at https://session.seeit.gotoassist.com. Customers can also continue to use the app to join a session using a 9-digit Support Key generated from our original GoToAssist Seeit product. (RSC-58409, -58410)
- Additionally, customers can use the brand new Customer Web App in their mobile web browser at https://session.seeit.gotoassist.com/join to join a GoToAssist Seeit 2.0 session – no app download required!
- Note: The Customer Web App only supports a Pin/Support Key generated by the 2.0 Agent Web App. This means that customers cannot use the Customer Web App to join a session using a Pin/Support Key generated from the original GoToAssist Seeit product.
- Please note the following differences in mobile device versions and session requirements:
| Product/Session |
Mobile app requirements |
Mobile web browser (Customer Web App) requirements |
|
GoToAssist Seeit 2.0 Session
(Created at https://session.seeit.gotoassist.com)
|
- Using the latest app version only (v7.0)
- Running iOS 8 or later
|
- Using Safari only
- Running iOS 11 or later
|
|
GoToAssist Seeit Session
(Created at https://seeit.gotoassist.com or via the GoToAssist Seeit Agent App for iOS)
|
- Using any supported version of the app (latest app version 7.0 recommended)
- Running iOS 8 or later
|
Not supported
|
