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bvoss
Active Contributor

Display the contact name instead of called from number

Hello, I received this incredible message from support:

 

Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone number as a contact instead of a number. Unfortunately the application is not yet able to identify the incoming phone number, only the internal one (the number within the PBX network). I'm sorry, if you would like to get in touch with our development team regarding this, please write to us on our community page.

 

Selling Phone Cloud that is unable to display a contact instead of a number? I have few words to show my incomprehension. My first mobile phone could do that, I think yours too. and nobody wants that? I do not believe that.

 

Sales staff in Germany have not been available for 1 week. When I call the German headquarters, the tape of the answering machine tells me it is full? Does goto still exist as a company?

4 REPLIES 4
GlennD
GoTo Manager

Re: Hey are you still there? what are you up to?

Hi @bvoss, welcome to the community.

 

  1. When you receive a call from someone in your Contacts list and their phone number is displayed, does the number format match the way it is entered in your Contacts list?
  2. Can you provide an example of the way telephone numbers are formatted and displayed for you? (It may be that our system does not yet recognize the format used in your country) 
Glenn is a member of the GoTo Community Care Team.

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bvoss
Active Contributor

Re: Hey are you still there? what are you up to?

Hi, Glenn

Yes, the number format corresponds to the number format of the contact list.

 

Interestingly, the goto number format is different depending on whether a call is coming in or the same call is displayed on the voicemail list.

 

Incoming call 01511 234567

Voice mail +491511234567

 

Why is this different? Both formats tested. If I enter +491511234567 I can at least see the contact on the voicemail. I think there is a programming error here.

 

 

bvoss
Active Contributor

Re: Hey are you still there? what are you up to?

Unfortunately for me the use of the program is important, the contact names are displayed when calling. If only the phone number is displayed, I don't think goto is ready for the market.


When will this be fixed?

GlennD
GoTo Manager

Re: Hey are you still there? what are you up to?

Hi @bvoss, I have shared your feedback and the details of what exactly you are seeing with the team, I will update you when I hear back from them.

 

Glenn is a member of the GoTo Community Care Team.

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