Hello, I received this incredible message from support:
Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone number as a contact instead of a number. Unfortunately the application is not yet able to identify the incoming phone number, only the internal one (the number within the PBX network). I'm sorry, if you would like to get in touch with our development team regarding this, please write to us on our community page.
Selling Phone Cloud that is unable to display a contact instead of a number? I have few words to show my incomprehension. My first mobile phone could do that, I think yours too. and nobody wants that? I do not believe that.
Sales staff in Germany have not been available for 1 week. When I call the German headquarters, the tape of the answering machine tells me it is full? Does goto still exist as a company?
Hi @bvoss, welcome to the community.
Yes, the number format corresponds to the number format of the contact list.
Interestingly, the goto number format is different depending on whether a call is coming in or the same call is displayed on the voicemail list.
Incoming call 01511 234567
Voice mail +491511234567
Why is this different? Both formats tested. If I enter +491511234567 I can at least see the contact on the voicemail. I think there is a programming error here.
Unfortunately for me the use of the program is important, the contact names are displayed when calling. If only the phone number is displayed, I don't think goto is ready for the market.
When will this be fixed?
Hi @bvoss, I have shared your feedback and the details of what exactly you are seeing with the team, I will update you when I hear back from them.