Person joining the room cannot get camera to work.

[Berrytherapy]

Hi,

Recently purchased a Business subscription. Twice this week when the person I have invited has arrived they both haven't been able to get their cameras to work.  

I get 3 dots appear like the camera is trying to connect, but then it goes back to their initials. 

We have then had to use an alternative meeting platform.

Any help on this would be great as I may have to move away from GoTo Meeting if this keeps happening. 

Thanks

[KateG]

Hi @Berrytherapy welcome to the GoTo Community and an apologize for the late response. 

Are you still experiencing this? Where the people trying to connect able to test their camera before they joined?