GoToTraining Custom Welcome Screen

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GoToTraining Custom Welcome Screen

GoToTraining Custom Welcome Screen

When attendees are waiting for a session to begin, they see a simple black and white screen with audio information. I'd really love the ability to show a trainer profile photo, as well as apply branding such as company colors and a logo.

9 Comments
Minal Jay
New Member
Hello. We are currently using go to training, and it would be nice to be able to have an automated message pop up on the chat screen for those that join the session like the feature does for go to webinar.
Mauricio Mafra
New Member
Could you help me with this error message?
Mauricio Mafra
New Member
Please, look for the log message below:

========================= 06/17/15, 11:11:04 =========================
C:\Users\MAURIC~1.MAF\AppData\Local\Temp\CitrixLogs\DownloaderApp.log
11:11:04 A64 I: Citrix Online DownloaderApp build 312
11:11:04 A64 I: C:\Users\mauricio.mafra\AppData\Local\Citrix\Launcher\CitrixOnlineLauncher.exe
11:11:04 A64 I: WinINet version 11.0.9600.17239
11:11:04 A64 WinINet is configured to use proxy: 10.1.1.200:3128
11:11:04 D70 I: [initialize] started
11:11:04 D70 logSecurityInfo
OS ver 6.1,
lua=1, virtualization=1, inst-detect=1,
integrity level 0x00002000 (MEDIUM)
11:11:04 D70 I: Using UI language 0x0416
11:11:04 D70 I: [detectMode] started
11:11:04 D70 I: [handleUrl] started
11:11:04 D70 loading https://download.citrixonline.com:443...
11:11:04 D70 configuring request
11:11:04 D70 sending request
11:11:16 CC8 HttpSendRequestEx async error 12002
11:11:16 D70 I: args request took 12012 milliseconds
11:11:16 D70 I: argumentsRequestMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=download.citrixonline.com&result=ECOsInetError.eTIMEOUT&timeBlockedInUi=0&timeToConnect=0&timeToDownload=0&totalTime=12012
11:11:16 D70 E: [handleUrl] completed: 14002 (ECOsInetError::eTIMEOUT), The API HttpSendRequestEx failed with code 12002.
O tempo limite da operação foi atingido
Error returned at , downloaderapp.cpp:932
Error returned at , downloaderapp.cpp:1033
11:11:16 D70 I: [completeInstall] started
11:11:16 D70 I: [leaveSingleInstance] started
11:11:16 D70 I: [startSendTelemetry] started
11:11:16 D70 I: [notifyUserIfFatalError] started
11:11:16 D70 E: flow error (not displayed):
(14002) "ECOsInetError::eTIMEOUT"
The API HttpSendRequestEx failed with code 12002.
O tempo limite da operação foi atingido
Error returned at , downloaderapp.cpp:932
Error returned at , downloaderapp.cpp:1033
11:11:16 D70 E: displaying error:
O Citrix Online Launcher encontrou um erro:

Erro 12002 ao enviar a solicitação para o servidor download.citrixonline.com
O tempo limite da operação foi atingido

Reinicie o download ou contate o Atendimento Mundial ao Cliente em http://support.citrixonline.com.
11:12:53 D70 I: arranging to pop up the log file, C:\Users\MAURIC~1.MAF\AppData\Local\Temp\CitrixLogs\DownloaderApp.log
11:12:53 D70 I: [waitForEpUi] started
11:12:53 D70 I: [completeReportStartup] started
11:12:53 D70 I: [hideUi] started
11:12:53 D70 I: [completeSendTelemetry] started
11:12:53 D70 W: Warning in , downloaderapp.cpp:2340
(2017) "ECError::eBadFormat"
Invalid URL:
11:12:53 D70 I: [stopUi] started
11:12:53 D70 I: [cleanup] started
11:12:53 D70 I: *not* self-deleting downloader app.
AshC
LogMeIn Contributor

I'm sorry about that.  At this time, catalogs, materials and registration pages are the only areas that will show your Logos and Branding images.  We are hoping to improve this in the future to also include these custom images on the 'Waiting Room' view as well.

Glasshouse
New Member

Hi Ash,

When do you think your team will make this features available? is there any in the roadmap?

 

Thanks.

William

Glasshouse

AshC
LogMeIn Contributor

@Glasshouse  Honestly I have no ETA yet, but we are making major changes to GoToTraining and GoToWebinar next year (2019) so I can't rule out the development then...

galmind
Active Contributor

Coming from a job where I used GoToWebinar exclusively for training to a new position where I'll be using GoToTraining, I've discovered several major differences.  One of these is that it is impossible to add company logos or organizer images to the waiting page.  This is a feature I really expect when I create a course.   Could you please look into adding this in the settings in GoToTraining when we are in create mode?  Appreciate it!

galmind
Active Contributor

Do we yet have the ability to add a logo or branding to the welcome page?

AshC
LogMeIn Contributor

Hi @galmind ,

Currently GoToTraining does not have that ability, though it is planned for later releases.