Hey GoTo.
Enterprise user here for the past 3 years.
We’ve been waiting for this update since we first came onboard with you guys and we’ve frequently been told that your tech team will apply this small change, and nothing seems to happen…. Please help!
It’s regarding the picklist length of custom registration questions, which is currently set to a maximum of 20 custom options.
As a prominent UK university, we run a lot of webinars for prospective students. As part of our data collection, a key thing for us is to know what a student’s primary subject area of interest is, so that we can tailor our messaging about courses to students as part of our communications plans in the future.
Crucially, we have over 50 subject areas that students can choose from, which are imminently due to increase.
With a limit of 20 custom options on your current custom fields… we’ve had to create silly workaround whereby we ask the same questions 3 times, with an alphabetised subject list. Here’s an example registration page for reference: https://register.gotowebinar.com/register/242056814405010016
This means our forms are longer and more off-putting, which subsequently hurts our conversion rates.
Such a simple fix: increase the custom options for drop down picklists. Why is there even a limit?
I hope you agree that it’s a super quick win. Keen to know your thoughts.
Thanks
Adam
