Recent Discussions
Long wait times, need to cancel subscription... call center hours as fastly approaching
I've been on long holds (still holding for an hour now) and need to cancel our corporate subscription today. I've been waiting on an email, nothing, so had to get back into the queue. There has to be a better way, especially since I am given instructions in the Admin Portal to uncheck the autorenew, but it's grayed out. Can someone please help me out.SolvedMar_M_shall2 days agoActive Contributor34Views0likes5CommentsAnyone have experience with Interprefy translation services?
Does anyone have any experience using Interprefy along with GoTo Webinar? I need to be able to generate French subtitles for English language webinars in real time. Our webinars often have multiple speakers, so the PowerPoint workaround will not work for us. I discovered Interprefy here: https://www.goto.com/integrations If anyone out there has figured this out, I would greatly appreciate hearing what your solution was. Thanks!JHalpern8 days agoNew Member335Views0likes2CommentsTheme Change in new GoToWebinar
I am currently having issues with the dark background. Talked to customer support and their currently isn't a fix for this. The issue is currently in one of the monthly meetings for people with disabilities, a few individuals are having issues with the black theme with white lettering. Is there any work toward having the normal white background with black lettering with the new webinar format? Does anyone have a fix for this?Solvedschan9 days agoNew Member51Views2likes2CommentsNot possible to reactivate monthly subscription to GoToWebinar
Hello, I bought a monthly subscription in November 2024 for one month. Now I want to renew it for another month but I do not find anywhere an option for a renewal/reactivation? It only says that the product is expired... Thank you in advance for any help.Inovynwebinar14 days agoActive Contributor21Views0likes1CommentImmediate way to send 2nd video?
Hello everyone, We will be running a recorded webinar on 3/27. However, we usually like to keep our webinars to around 30 mins, and this latest one is a little over an hour. So we'd like to break the video into two parts. Ideally, we'd like to run the first part, and then have the second part automatically send to all registrants who attended the first part. I know there's an option to do this through the follow-up email feature, but the soonest it allows us to send is one hour after the end of the presentation. We want to send it immediately. Is this at all possible? Thank you!DWA-GS17 days agoNew Member32Views0likes1CommentCannot get into my GoToWebinar Dashboard
For years, I've been using https://dashboard.gotowebinar.com/ to log-in and create/manage my existing webinars. It was a blue background and always had my upcoming webinars, recordings, etc. Today when I went to log-in, my saved link reverts me to a "My Account" page (https://myaccount.goto.com/products) that says, "You are an account admin. Please navigate to the Admin Center to manage users and account settings." I'm not sure what this page is or why I'm being taken there - I seem to only be able to make profile changes, which I don't need to do. How can I get access all my old data (including webinars happening tonight), etc? I tried searching the help, but I can't seem to find an article that relates. I've also tried accessing several links directly, but they all revert me back to this Admin Profile page. Thanks for the help.Solvedfirsttravel18 days agoNew Member18Views0likes2CommentsThe 2 year limit in GoToStage
Hi GoTo Hive - we were pulling attendance reports for videos in one of the channels and I noticed the farthest back you can go is 2 years. The videos or the channel themselves don't expire after two years, just the ability to pull reports, correct?SolvedVRLDO23 days agoContributor33Views0likes4Comments