Recent Discussions
Alt+Tab not working properly
Hello, I attend a GoToWebinar most days in Windows 11, and the desktop webinar software does not operate properly with Windows alt+tab application switching feature. For instance, if I am viewing the webinar then I switch to another window using alt+tab, I am unable to switch back to the webinar with one operation of alt+tab as normally expected. In Windows when alt+tab is pressed a 'Task View' window appears from which any other running program can be selected. After selecting another program, keying alt-tab again and releasing selects the program last used. For example, I can be working on a spreadsheet then use alt+tab to switch to a word processor. If I key alt+tab from the word processor once and release, I am returned to the spreadsheet. But alt+tab doesn't work as expected with GoToWebinar. After switching to another program from GoToWebinar and then keying alt+tab again I see the GoToWebinar instance in Task View but it is not positioned directly to the right of the program I am switching back from as it should. Instead it is positioned near the lower right corner of Task View, and I must hold alt+tab and use the keyboard arrow keys to select GoToWebinar. I reported this to tech support and they say this behaviour is "expected". Well, it isn't expected. I expect software to behave like any other under Windows, and to work properly with the alt+tab feature. Is anyone else experiencing this problem and if so have you found a solution or workaround? Are the developers listening??? Thank youJoining webinars without GoToOpener but still offer dial-in
(Also note we use an act on integration for sending emails out) I want to avoid having attendees needing to download GoToWebinar software to join a webinar, and instead I'd rather them go straight to the web version. I know the webcast version for webinars makes this possible, but I still want dial in to be an option for attendees as there are some who historically use that option. I know each attendee could add this text ?clientType=html5 to the end of their join link they get in the email for browser mode, but I don't want attendees to do that manually. Trying to streamline it as much as possible so that on their end, their invite email just gets a link that automatically takes them to the browser version, with no option to get a download version and cause issues. How would I be able to automatically include the ?clientType=html5 into our join link emails to people (either from GTW alone or our Act On integration) so that way nobody has to download software?
Can automated certificates be generated but not released until approved?
Hi, is it possible to add a function to the automated certificates so that rather than linking them to the follow up email I can choose/authorise/approve who receives them on an individual by individual basis? An alternative would be for the system to generate the certificates and allow me to download them in bulk or individually to be issued as required rather than putting the link in the follow up email. Not all our webinar attendees want/need certificates so we don't use the current option to include a link to the certificate within the follow up email. For the participants that do require certificates we have a validation process to check that they have attended/completed the whole webinar as the system just issues them to anyone who has joined the webinar regardless of whether they attend and complete the whole event, or not.Attendee's missing from on-demand webinar attendance reports
We use the attendee reports to validate attendance at our on-demand webinars and are finding that from time to time individuals are missing from the attendance report. We can confirm an individuals registration, but they never show up in the attendance report. If we look in other reports, such as engagement we can see that these people have completed the exit survey and in a timescale that correlates with them completing the on-demand webinar. Is anyone else having the same issue - registered individuals missing from the attendance report for on-demand webinars? Any ideas why this might be happening? We have no issue with our live webinar attendance reports. We have checked back in time and the missing individuals never appear in the attendance report so we know that it is not a lag/timing issue between the on-demand webinar being conmpleted and the report updating. The individuals involved are registering and watching other on-demand webinars at different times/days and showing up in the attendance reports just fine. This appears to happen at least once a month now to different people attending different on-demand webinars on different days with no obvious cause.
Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders
Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent by your platform. Summary of the issue: Problem Description: Our customers have reported that when they add events to Google Calendar via the email reminders sent by GoToWebinar, the time zone is incorrectly set. It’s being changed to a completely different time zone, even though the correct time zone is set in Google Calendar. Where the issue occurs: The problem only occurs when the calendar event is added through the reminder email from GoToWebinar. If we manually add the event directly through the registration form on the GoToWebinar platform, the time zone is correctly set, and there are no issues. Why this is an issue: The issue appears to be tied to the email reminder feature in GoToWebinar. This is not a problem with Google Calendar itself, as everything works perfectly when the event is added manually via the GoToWebinar form. Customer Impact: Customers who receive the email reminders from GoToWebinar are experiencing this problem, leading to confusion and frustration, as their calendar events are being incorrectly scheduled. We have verified multiple times that the time zone settings are correct in Google Calendar and have ensured that all customers who reported the issue are using the correct settings. Our Request: We believe that the root cause of this problem lies in the integration between GoToWebinar’s email reminder system and Google Calendar. Since this issue is directly related to how your platform is sending the calendar invites, we kindly ask that your team investigate this further and work on resolving it. Frustration and Ongoing Delay: We have been trying to resolve this issue for over two months now, and, unfortunately, the responses we’ve received have either ignored the issue or repeated the same response. The answer we consistently get is that the problem lies with Google Calendar’s time zone settings, which we have already confirmed are correctly configured. Despite explaining this multiple times, we continue to be directed back to Google and asked to verify something that we’ve already ruled out. It’s frustrating to keep repeating ourselves without seeing any meaningful progress or resolution. Additionally, we’re being asked to pass the responsibility onto our clients to reach out to Google for an issue that originates from your platform. This continuous back-and-forth without a solution is not only wasting our time but also our customers' time, and it's clear that the responsibility lies on your side to fix the integration. Thank you for your attention to this matter. We expect a prompt and actionable response to resolve this issue as soon as possible. Best regards.
How do I stop the spammers adding me?!!
I get added to webinars multiple times a day but spammers! I have reported spam which does NOTHING, contacted support and they said they can't do anything so does anyone know how I can have my email blocked from go to webinar so these idiots can't keep adding me please? Thank you
Thumbnail icons appear to live event
I have had now on three latest live cast events suddenly appearing thumbnail icons, thumb up and thumb down. We have ticked reactions off form event settings, so the viewers don´t even have the ability to press any buttons to give reactions. What could affect these very irritating actions. We had to cancel our GoToWebinar usage now in eight countries because of these negative appearing thumbnail animations and maybe change the platform if issue is not solved.Polls & Q&A graphs not showing on Analytics overview
At Analytics overview page, when selected a webinar session, only graphs of attendance and registrations visible at overview page. What happened to results of polls, Q&A graphs that I can see previously? The current filters only has two - attendance and registration. Can someone offer a solution?
Cannot send follow up email
I am trying to send a follow up email for a webinar. I sent one for the attendees and I am trying to send on for those that were absent and I can't. It is greyed out. It is well within the 6 week window, in fact, older webinars, I can send follow up emails. If it matters, I did send one earlier to both attendees and absent and I need to send another.
