Forum Discussion

Golnaz's avatar
Golnaz
New Member
10 years ago

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
Question
  • AshC's avatar
    AshC
    9 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

Sequoia Freeman's avatar
Sequoia Freeman
New Member
Hi - my company uses the attendance reports to give credit to those who log in to our webinars.  The problem that we are having is that people who dial-in via their phones without loading the app are not shown on the reports thus they do not receive credit.

Is there a way to identify people who dial-in to confirm that they did attend the webinar?
Adrian Iglesias's avatar
Adrian Iglesias
Contributor
9 years ago

Hi Sequoia,

Please take a look at this support article about managing unidentified callers.  This currently only applies to GoToMeeting and unfortunately not GoToWebinar.

Essentially, if a person only dials in, the system does not know who they are either as there is no connection to an endpoint software where a name would have been entered.  In GoToMeeting, you can see unidentified callers and rename them if you find out who they are, but that functionality is not in GoToWebinar at this time.  The best practice would be to encourage attendees to join from either a computer or one of the mobile apps so that they are able to input their information.

Thanks,
Adrian