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Azbaddog
Active Contributor

Biometric or Fingerprint Log In Error (no Pop Up Window)

I have a recurring problem with the loss of the pop up window to allow for fingerprint identification/log in.  Windows 10, Chrome, Edge, & Brave browsers, LastPass Premium, current updates all around.  Have been using the fingerprint/biometric log in for quite a while now, usually works as advertised. However, several times over the past three months, the pop up window does not appear (for the prompt to use fingerprint sensor).  I can make it appear by changing the browser settings to "Open login dialogue when browser starts" (see attached). But, that's a pain, just want to use LastPass when I need it, not every time I open a browser.

On previous occasions, I have uninstalled the fingerprint set up in the browser options (see attached), reinstalled and get it to work. I receive the notification when uninstalling that I have disabled the function as expected.  The reinstall usually works, but not now..

Everything in Android works fine.

Anyone find a fix?   I have submitted a request for help, but not heard back as of yet. 

Thanks in advance,

 

 

 

Browser settings.pngFingerprint browser settings.pngPopUP.png

 

Tags (2)
4 REPLIES 4
Azbaddog
Active Contributor

Re: Biometric or Fingerprint Log In Error (no Pop Up Window)

Received reply from support today, issue has been sent to developers. :

 

Dear Clay,
 

Thank you for contacting LastPass Customer Support and for bringing the problem you are experiencing to our attention.


The issue you described was recently escalated to our developers, and it is under investigation now. While we do not have an ETA, please rest assured that our team is actively working on a solution in the most expedite way. We'd like to apologize for any inconveniences that this issue may cause you.


Please let me know if you require further assistance and I'll be glad to assist you.


Thank you,


Luis | Support Specialist Tier 2 

 

P.S.  Thanks to dh29 for work around, good job. 

 

centicon
Active Contributor

Re: Biometric or Fingerprint Log In Error (no Pop Up Window)

Thank you for suggesting this work-around. 

 

Using my fingerprint with LastPass recently stopped working properly. 

 

I have also enabled this setting in the Chrome extension options - "Log out when all browsers are closed" and in Chrome Settings --> Advanced --> System "Continue running background apps when Google Chrome is closed"

 

So now when Chrome closes, it should close completely (or you "exit" chrome using 3 dots in top RH corner) 

 

Then since the setting "Open login dialogue when browser starts" is enabled, LastPass now consistently asks for the fingerprint again when Chrome starts.

 

This is obviously not ideal, but until this issue is properly fixed by the Dev team, I guess I can live with this.

Azbaddog
Active Contributor

Re: Biometric or Fingerprint Log In Error (no Pop Up Window)

Glad it helps. You might look at a suggestion @dh29 provided in the following: https://community.logmein.com/t5/Support-Discussions/Fingerprint-issue/m-p/257260#M25524
It's another shortcut to getting the pop-up to appear. It's a good work around as well.

centicon
Active Contributor

Re: Biometric or Fingerprint Log In Error (no Pop Up Window)

Thanks - I did look at that, but found it a bit fiddly. This work-around works better for me.