cancel
Showing results for 
Search instead for 
Did you mean: 
JeanApple
New Contributor

Big Bug

So with the latest version of LogMeIn I noticed a bug that makes logging into users terminals a longer process.

 

When I provide the 6 digit code

The user enters it, downloaded the executable

We put in the admin name / password 
Users click Ok / Agree to pop ups on their end

Then I click on 'Launch Remote Control Session'

It then goes to 'connecting' for 60 seconds

Then drops back to 'Launch Remote Control Session'

And then when I click it again it gives me access

 

It adds a whole 60 second wait, it used to be that the user would get a pop up, say yes and the connecting screen would connect in a few seconds.

 

Screen Shot 2022-05-20 at 10.03.24 AM.pngScreen Shot 2022-05-20 at 10.03.15 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
chandley
GoTo Contributor

Re: Big Bug

Hi @JeanApple 

Our apologies for the inconvenience, we are aware of this bug and are hoping to release a fix by the end of this week. In the meantime, you can enter the pin code at beta.logmein123.com to test out a version of the applet that contains the fix.

Let us know any feedback you have on this fix.

View solution in original post

1 REPLY 1
chandley
GoTo Contributor

Re: Big Bug

Hi @JeanApple 

Our apologies for the inconvenience, we are aware of this bug and are hoping to release a fix by the end of this week. In the meantime, you can enter the pin code at beta.logmein123.com to test out a version of the applet that contains the fix.

Let us know any feedback you have on this fix.