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Georgiy
Active Contributor

Double cursor

After updating LogMeIn to version 4.1.0.14344 (LogMeIn host - Mar 12 2021 17:10). We have started to get complaints from users.

The only workaround that I found is when changing display Color from HD to regular, but it slows the connection, The Windows user interface works with a delay. So, we need the HD mode.

IMG_20210323_131447~2.jpgIMG_20210323_131341.jpgCapture.PNGCapture1.PNG

Environment: 

 - Vmware ESXi VM

- OS Win10 with the latest updates at this moment

- Latest VMWare tools

- LogMeIn host 4.1.0.14344 

- LogMeIn client 1.3.5214

76 REPLIES 76
Chelseytx
New Contributor

I had a computer update LMI this morning and have this currently happening. I had to disable screen blanking in options on the tool bar and the double cursor went away. 

bullzeyes23
Active Contributor

@Chelseytx 

Hmm. Thats not good. Just to share my finding with you. We need both blank screen and dual cursor to be fixed.  Currently, we have to disabled the blank screen (disabled virtual display driver in device manager) to fixed the dual cursor and most importantly, we have to turn off 70+  computers monitors so that nobody can see what our "work from home" users is doing.

 

I did download the "test build"  from this thread and it works for me. Uninstalled the current Logmein Host, delete whatever when prompted. Restart the computer and install the "test build" and restart the computer. So far, my computer blank screens and dual cursor fixed on my computer if i work from home (confirmed by my colleague).  Since its a test build, my boss ask me to wait for their final version before roll out to the rest of the computers. The reason i totally uninstalled the problem Logmein host is because, we disabled the virtual display driver in "device manager" which when upgrading the Logmein host with the test build will not get the virtual display driver to enable. So a totally uninstalled and fresh installed is needed.

AshC
GoTo Moderator

@Chelseytx  Can you please confirm the operating system version and LMI software version installed there? 


Ash is a member of the GoTo Community Care Team.

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Chelseytx
New Contributor

LMI Client - 1.3.5214. installed AM 8/16. running Win 7. (64 bit i believe. )

Chelseytx
New Contributor

LMI Client - 1.3.5214. installed AM 8/16. running Win 7. (64 bit i believe. )
Chelseytx
New Contributor

ugh, I dont want to do that. LOL. that computer isn't used often so I will let it go for now.
jlcbone
New Contributor

THANK YOU!!!

 

I went in and did this and is working great now... I couldn't stand the double curser and thus far by doing this, it works... I hope it sticks!  If not, I will know to go back in and see about the device manager again!  

bullzeyes23
Active Contributor

@AshC 

Is the final build that fixed the dual cursor and blank screen released? If so, please provide me the link to download and try out on our computers.

 

The following is what i have tried on the computers that the Logmein virtual display device was disabled:

- with the "test build" version 4.1.0.14404, the dual cursor and blank screens work fine after did a complete uninstalled of Logmein Host, restart and install.

 

- With version 4.1.0.14344 that i downloaded from Logmein Central "deployment package link" of our account, did the full uninstalled, restart and install from fresh.  dual cursor and blank screens will not work unless i disabled the Logmein virtual display device.

 

I was told by my supervisor to not install the test build for all the computer for now until the final version is released. Question: if i were to go ahead and install the "test build" and the final version is push out to all client, will the test build be replace by the final build?

 

 

AshC
GoTo Moderator

We have another fix for this coming in about 3 weeks.  Hopefully this will resolve all the cursor issues when screen blanking is engaged.  

 

Thanks for your patience. 


Ash is a member of the GoTo Community Care Team.

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MilesBecky
New Contributor

Has there been a fix yet for the double-cursor issue and the user blanking out their monitors?