After updating LogMeIn to version 126.96.36.19944 (LogMeIn host - Mar 12 2021 17:10). We have started to get complaints from users.
The only workaround that I found is when changing display Color from HD to regular, but it slows the connection, The Windows user interface works with a delay. So, we need the HD mode.
- Vmware ESXi VM
- OS Win10 with the latest updates at this moment
- Latest VMWare tools
- LogMeIn host 188.8.131.5244
- LogMeIn client 1.3.5214
Solved! Go to Solution.
Hmm. Thats not good. Just to share my finding with you. We need both blank screen and dual cursor to be fixed. Currently, we have to disabled the blank screen (disabled virtual display driver in device manager) to fixed the dual cursor and most importantly, we have to turn off 70+ computers monitors so that nobody can see what our "work from home" users is doing.
I did download the "test build" from this thread and it works for me. Uninstalled the current Logmein Host, delete whatever when prompted. Restart the computer and install the "test build" and restart the computer. So far, my computer blank screens and dual cursor fixed on my computer if i work from home (confirmed by my colleague). Since its a test build, my boss ask me to wait for their final version before roll out to the rest of the computers. The reason i totally uninstalled the problem Logmein host is because, we disabled the virtual display driver in "device manager" which when upgrading the Logmein host with the test build will not get the virtual display driver to enable. So a totally uninstalled and fresh installed is needed.
@Chelseytx Can you please confirm the operating system version and LMI software version installed there?
I went in and did this and is working great now... I couldn't stand the double curser and thus far by doing this, it works... I hope it sticks! If not, I will know to go back in and see about the device manager again!
Is the final build that fixed the dual cursor and blank screen released? If so, please provide me the link to download and try out on our computers.
The following is what i have tried on the computers that the Logmein virtual display device was disabled:
- with the "test build" version 184.108.40.20604, the dual cursor and blank screens work fine after did a complete uninstalled of Logmein Host, restart and install.
- With version 220.127.116.1144 that i downloaded from Logmein Central "deployment package link" of our account, did the full uninstalled, restart and install from fresh. dual cursor and blank screens will not work unless i disabled the Logmein virtual display device.
I was told by my supervisor to not install the test build for all the computer for now until the final version is released. Question: if i were to go ahead and install the "test build" and the final version is push out to all client, will the test build be replace by the final build?
We have another fix for this coming in about 3 weeks. Hopefully this will resolve all the cursor issues when screen blanking is engaged.
Thanks for your patience.