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remoterefuge
Active Contributor

Issue with resolution (Mac Host, Windows remote)

Hi, 

 

I have a user who can't change the resolution. The only option available in the logmein toolbar is Match Resolution and 1024x768.  When I click on match resolution it resets back to 1024x768 and nothing changes.

 

The host computer is Mac 13.3 and a screen width of 2560x1600.

The remote computer is windows 10 21h1 and there is no monitor attached

 

Could you please help?

Tags (3)
6 REPLIES 6
Anon109167
New Contributor

Re: Issue with resolution (Mac Host, Windows remote)

Hi,

 

Is there an estimated time on when we get responses?

AshC
GoTo Moderator

Re: Issue with resolution (Mac Host, Windows remote)

@remoterefuge  Could you please confirm which LMI desktop app is installed upon the Mac? 


Ash is a member of the GoTo Community Care Team.

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Anon109167
New Contributor

Re: Issue with resolution (Mac Host, Windows remote)

I'm not sure what you mean by which desktop app? I downloaded the LMI exe file from our account

I have a screen shot of my LMI software ver if that helps

 

Anon109167_0-1641979477106.png

 

AshC
GoTo Moderator

Re: Issue with resolution (Mac Host, Windows remote)

 @Anon109167 

Can you see if the resolution posted in this thread works in your case?  

https://community.logmein.com/t5/LogMeIn-Pro-Discussions/Can-t-match-resolution/m-p/272531


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remoterefuge
Active Contributor

Re: Issue with resolution (Mac Host, Windows remote)

Hi,

 

Yes I looked through this forum before posting, but the solution that you linked I have tried and it did not resolve our issue

AshC
GoTo Moderator

Re: Issue with resolution (Mac Host, Windows remote)

@remoterefuge @Anon109167  Do you see the same issues when the host PC disables the screen blanking feature? 


Ash is a member of the GoTo Community Care Team.

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