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Tagg
Active Contributor

Lost Access to Community Profile After Changing Email Address

Hello,

After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog asking me to create a new profile (this post is from my new profile). Is there any way to recover access to my old profile, or is it gone forever?

Thanks!

9 REPLIES 9
AshC
GoTo Moderator

Re: Lost Access to Community Profile After Changing Email Address

@Tagg  Can you give us the original Community name? 


Ash is a member of the GoTo Community Care Team.

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Tagg
Active Contributor

Re: Lost Access to Community Profile After Changing Email Address

@Taggg 

AshC
GoTo Moderator

Re: Lost Access to Community Profile After Changing Email Address

@Tagg  It looks like your previous login still exists intact, so you should be able to log directly into it after logging out of this new one. 


Ash is a member of the GoTo Community Care Team.

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Tagg
Active Contributor

Re: Lost Access to Community Profile After Changing Email Address

So you're saying I have two logins? I only have one LogMeIn account. How do I log in to the old community login? With my old email and the same password? It gives me an invalid login error when I do that. When I attempt to recover my password using my old email, nothing comes to my inbox.

AshC
GoTo Moderator

Re: Lost Access to Community Profile After Changing Email Address

Can you try logging in through a private browsing window with your 'Taggg' profile? 


Ash is a member of the GoTo Community Care Team.

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Tagg
Active Contributor

Re: Lost Access to Community Profile After Changing Email Address

Can you be more explicit about what that means? There is no way to "log in with a profile"; the login asks for an email address and a password.

 

I just told you that I tried logging in with my old email and my current password and it gave me an invalid password error. I tried via a private browser window like you asked, with the same result.Screenshot 2022-01-05 150306.png

AshC
GoTo Moderator

Re: Lost Access to Community Profile After Changing Email Address

OK, it sounds like your account credentials may be incorrect.  Have you tried resetting the password if you still have access to that email address? 


Ash is a member of the GoTo Community Care Team.

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Tagg
Active Contributor

Re: Lost Access to Community Profile After Changing Email Address

You are very clearly not reading my responses...

AshC
GoTo Moderator

Re: Lost Access to Community Profile After Changing Email Address

I'm sorry the user logging function seems to be confused there.  If you'd like we can switch your user name, though we can't link the two accounts together. 


Ash is a member of the GoTo Community Care Team.

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