[error] Your PC is offline on LMI Host

[vrajm]

I have been using LogMeIn Host for the past two years, and it was working fine on my Windows 7 system. However, for the past month, it has been showing my PC as offline. When I try to reinstall the LMI host, it still shows my PC as offline. 

I tried troubleshooting the issue by pinging and tracert-ing the LMI server, but there was no there problem. However, while capturing the packets using Wireshark, I noticed that the connection gets ACK but as soon as my host software sends the Client hello Packet using TLSv1.2, there is a problem. 

Can someone help me out with this issue?

[vrajm]

Wireshark Packet Capture for the error: your PC is offline on LMI Host.

[GlennD]

Hi @vrajm,

It is possible that you are running into the same expired security certificate issue that was discussed here.

[vrajm]

Hello 

Thank you for the solution. I have two systems having this issue, both running Windows 7 32-bit. On one of the systems, this worked, but I still have one system that is still facing the issue.

Please check the attachment for more info

[KateG]

HI @vrajm thanks for getting back to us, glad to hear that one is back working. 

I've gone ahead and created a support case for you so someone from our team can take a closer look at your set-up. They will reach out to you soon. Thanks.