Solved: not receiving security code via sms on iphone

mcuttler · ‎12-23-2023

I have my account set to receive security log in codes via text as primary (iphone) and email as backup (confirmed through viewing my settings green checks both ways). I receive the emails but i do not receive the texts. I am wondering if may I have inadvertently blocked the number on my iphone. Does anyone know the number/identifier that is used by LogMeIn to send the text message (so i can look for it and unblock)?

GlennD · ‎12-23-2023

Hi @mcuttler,

Unfortunately, I do not know what number the message would come from. Please give our toll-free support a call and they should be able to assist you.

Glenn is a member of the GoTo Community Care Team.

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GlennD · ‎12-23-2023

Hi @mcuttler,

Unfortunately, I do not know what number the message would come from. Please give our toll-free support a call and they should be able to assist you.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

not receiving security code via sms on iphone

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