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drbank's avatar
drbank
Visitor
6 years ago

Can't restart as service on Intune/AAD managed Windows laptops

Recently purchased Rescue for remote support of my Intune managed laptops. Unfortunately, it won't accept my (valid) credentials when I try to restart the applet as a system service, leaving me unabl...
Problem
JozsefSarosi's avatar
JozsefSarosi
GoTo Contributor
5 years ago
drbank dsrichmond 
In some cases it is really hard to find the correct user name, user email, and domain combination to log in.
I have compiled a list  which combinations are supported by Technician Console, and Applet. Please note that text "AzureAD" is a literal text for the domain name, you should enter directly that, UPN is tended to be an email address in connection with Azure AD.

Cloud Only AzureAD Account
  • UPN
  • AzureAD\UPN
  • AzureAD\USERNAME
  • AzureAD\FirstNameLastName
Hybrid Account (On-Prem AD synced to AzureAD)
  • UPN
  • AzureAD\UPN
  • AzureAD\USERNAME
  • AzureAD\FirstNameLastName
  • DOMAIN\Username
  • MACHINENAME\Username
where UPN is tended to be an email address.
Earlier TC parsed correctly only formats:
  • domain\user
  • machinename\user
  • user@domain
If the machine is out of domain, and tech want to express he enters the credentials as local admin he should use name format:
machiename\username
At the same time a local admin had to set remote access ENABLED.If the machine is a domain machine, then domain policies has to ensure that the domain admin is domain admin for that machine, and also remotely!
The credentials should be format:
domainname\username
Would you please give it one more try to find the right credentials?