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jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
Quentin_T's avatar
Quentin_T
New Contributor
5 years ago

AshC  Sorry I said I tried it before and it doesn't work

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Quentin_T  After you installed the beta update linked in this thread, what was your exact experience?

  • pvuong's avatar
    pvuong
    New Contributor
    5 years ago

    Hi,

     

    I could not install the beta link either so I called  support. What did the trick was clicking the screen recording option for LogMeIn in Security and confidentiality. The technicien also click the microphone for LogMeIn apps.

    Hopes this helps!

     

    Pascale

  • Quentin_T's avatar
    Quentin_T
    New Contributor
    5 years ago

    AshC  exactly the same. Because I had already tried with this version. When I click on remote control, the software blocks.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Quentin_T  If you're connecting into another Mac, then the Apple security permissions must still be applied there.  We cannot bypass those without the end user's consent.

      • Quentin_T's avatar
        Quentin_T
        New Contributor
        5 years ago

        AshC  I know, I have been working with your software for a very long time. I am very familiar with Apple computers as well as permissions to authorized. BUT if the technician's computer is in BigSur, he cannot take control of a remote computer. Even with the permissions, permissions checked etc.

        It's very annoying