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Riley2121's avatar
Riley2121
New Contributor
4 years ago
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Unattended Access Password Without Username

On some computers we are able to enter just a password to gain unattended access to a computer in our organization. However, on others, we are required to enter in a username (apparently this is set by the computer) and a password. I have poured through the Control Panel and Web GUI settings looking for the option to remove the need for a username and just have a password (most computers are being used as remote monitoring tools with no human user physically on site) but have been unsuccessful. Any answers?

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  • Riley2121's avatar
    Riley2121
    New Contributor
    4 years ago

    Lorenza,

     

    After going back and forth with their support for a few weeks over email, I finally got a resolution. They let me know that it's a bug in the software. To get the option to enter in an unattended password (User Access Code) without the need for entering in a username specific to the LogMeIn Client on each computer, you have to completely delete LogMeIn for the PC. Then re-download it and you should get the option then. A bit of a round-about solution, but I've tried it on a machine or two since and it's worked for me.

  • Lorenza's avatar
    Lorenza
    New Contributor
    4 years ago

    i have exactly same problem does anyone found any solution?