What Went Live?
Today the Rescue team is excited to announce the release of Disruption Free Unattended Access.
Unattended Access is a powerful feature that allows Technicians to support a device without an end user being present. As a result, there are multiple security and compliance safeguards built in to prevent misuse – such as persistent notifications during and after the session that make it clear to the end-user that their device is being/was accessed, and the action of locking the device after the session ends to prevent unauthorized use from anyone physically near the machine.
While these features are important, the ever-changing support landscape has brought new devices and use cases where these security features impede the support experience. To accommodate this, we designed a new version of Unattended Access that allows Users to provide better support for devices that are being used as signage displays, dashboards, kiosks, or any other use case where the display of the device is performing some other crucial function. In these scenarios, customers want to be able to provide support without interrupting the display of the device during, or after the support session ends. They also do not need the display of the device to be locked after the session ends.
For internal use cases the ability for the end user to revoke Unattended Access can also be disruptive, as admins then must deploy the Unattended Access installer all over again. The new version can also prevent end users from revoking Unattended Access from the desktop once it has been setup.
Highlights and Details
How can I enable Disruption Free capability on my account?
I’m using a Rescue Free Trial; can I take advantage of Disruption Free Unattended Access?
Is Disruption Free available on Windows & Mac?
Can Disruption Free Unattended Access be setup when deploying Unattended Access via the Technician Console?
Will I need to redeploy Unattended Access to use Disruption Free capability?
What options are available with Disruption Free Unattended Access and how do customers set it up?
If the revoking option is removed, how can customers uninstall Unattended Access, if needed?
Documentation
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