What Went Live?
Today the Rescue team is excited to announce that the Linux beta is now available for customer testing. The beta marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!
This year one of the core tenants of the Rescue roadmap is to expand Rescue’s reach to more device types and support scenarios, and Linux represents the first of these new offerings. In a post Covid world, Rescue customers demanded support for additional operating systems and platforms – Linux being chief among them. There are multiple reasons for this surge in Linux adoption. Modern versions of Linux like Ubuntu offer a graphical user interface that is extremely similar to macOS and Windows, it requires very little hardware resources to run, is easy to lock down and control, and provides a simple platform for users who only need to access lightweight web applications. As a result, we are seeing many more companies offering Linux devices to their employees. Ubuntu is not the only Linux version that Rescue will ultimately support, as versions like Redhat and Debian are still prevalent on servers and other devices around the world.
Highlights and Details:
The beta will allow customers to experience full remote control on a Linux system by starting an attended session via beta.logmein123.com, or a Calling Card using a pin code. The applet will be downloaded in the same way customers are used to on Mac and Windows.
FAQ:
When will the live release occur?
July 25th
Which versions of Linux does the beta support?
Ubuntu LTS version 22.0.4 and higher
Who can access the beta?
Any Rescue customer with an active paid or trial account can test Linux functionality
What makes our solution for Linux stand out?
We are proud to say that our remote control solution does not require root access. In addition our solution supports the latest Linux display technology – Wayland.
Which components can customers test?
Customers can start an ad-hoc support session with the applet using a pin code on beta.logmein123.com or by installing the Calling Card for Ubuntu
Which features can be used during a support session on Ubuntu?
Customers can use the following features in a support session:
- Remote control (keyboard, mouse)
- Magnifier
- Clipboard sync
- Session transfer
- File transfer & file manager
- Screenshot & screen recording
- Chat
- Session hold
- Revoke permissions from the customer side
- Post session customer survey
- Reporting – Linux sessions will show in the session report
How can customers test?
Ad-hoc session:
- Rescue Users can generate a pin code from their existing Technician Console
- On the Ubuntu device, navigate to beta.logmein123.com in the browser (this will resolve to https://beta.logmeinrescue.com/Customer/Code.aspx)
- Important – Linux pin codes MUST be entered on the beta pin page – using the live pin page will not work
- Enter the pin code and click start download
- A zip file named GotoRescue.zip will be downloaded
- Extract the zip file and run GoToRescue
- The Rescue applet will start as normal
- Note: In the final release these file names will be updated to Rescue.zip and Rescue
See a gif of the download process here
Calling Card:
- Rescue Administrators should sign in to https://beta.logmeinrescue.com/Account/Login or https://beta.logmeinrescue.eu/Account/Login for EU customers, using their existing Rescue credentials
- Select a channel in the left hand account tree, and click the Organization tab in the top menu
- Enter a name in the “Installer name” field – e.g. Linux Calling Card
- Check the Ubuntu checkbox
- Click generate
- A Linux Calling Card installer will be downloaded as a DEB file
- Customers can then install this on any device running Ubuntu 22.0.4 or higher
- Note: Admin privileges are required for installation
- Note: Channels will be added in a future release - the Linux Calling Card only accepts pin codes at this time
How can users of the beta provide feedback?
Please send all feedback to rescue-linux-feedback@goto.com
What’s Next?
The live release is scheduled for July 25th where we hope to include support for additional versions of Ubuntu. We will also update the Technician Console to ensure the above issues are resolved. There will be rolling releases throughout the remainder of 2023 that will add the following features to Linux support in Rescue:
- Remote control for other versions of Linux – Debian, Redhat
- Unattended Access
- Calling Card – channel support
- Calling Card deployment during an active session
- Unicode keyboard character injection
- Reboot and Reconnect
- Restart applet with admin privileges
- Screen lock
- Display detailed system info