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Rescue News

AmberW
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Check out the newest release for Rescue! 

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AmberW
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Check out the newest fixes for Rescue! 

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AmberW
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Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

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AmberW
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A new version of the Rescue Technician Console and Windows Applet is now available! 

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th.  As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

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AmberW
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The Rescue team is excited to announce the release of Azure Active Directory (AD) Sync. Admins will now be able to sync users from their groups in Azure, and have them automatically created in the Rescue Admin Center. The benefit for the admin is reduced overhead and improved user control as they now only need to manage a single repository of users within Azure.

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AmberW
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Once Users update to the latest Technician Console, they will have a vastly improved agent experience!

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AmberW
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AmberW
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We know that Azure AD Users have been waiting for a better sync option from Rescue - and it has arrived!     A new version has been released as of March 28, 2022 to include multiple features and fixes! 

 

 

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