KateG
GoTo Manager
Joined 3 years ago
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Re: slow scroll speed
Hi Dragonskin Welcome to the Community. If you haven't already, ou may want to try GoToMyPC's Experience Optimizer, which checks your internet speed and the current load of your host and/or client computer at the beginning of each remote session. It then automatically adjusts the session settings to optimize your remote session experience. Additionally, to help troubleshoot, could you please let us know: - Is this your first time using GoToMyPC, or did the issue just recently begin? - Are the documents you’re accessing stored locally on your Host computer, or are they saved in a cloud service (like Dropbox or Google Drive)? - While trying to access these documents, please check Task Manager to see what the CPU usage is on your Host computer. If it’s very high, the slow performance may be due to your computer’s processing, rather than the internet connection.Introducing Localized Transcripts for GoTo Meeting
We are excited to introduce a new feature this week: Transcript Localization, which leverages AI to automatically generate transcripts in native/local languages as selected by the Host for cloud-based recordings in GoTo Meetings. Now, Whether it’s a crucial business meeting, a conference call, or a brainstorming session, you can capture every word spoken accurately even when the conversation is in non-english (in native/local) language. Please note, The above option works well when the entire meeting is in one language only. We have seen quality compromises and unnecessary translations in case there are multiple languages being used in a meeting. We have also introduced a new Beta option i.e. Adaptive which automatically detects the transcription language from the initial Audio (Origin) clip and uses the same language to generate transcripts respectively. How to change transcription language ? Click on Profile logo (top-right corner) Click on Settings In Settings, Navigate to Meetings → Content section Use Drop-Down to select appropriate Transcription language Find out more about this feature here. Have you tried this feature? Let us know what you think in the comments!Re: Application Screen Sharing Limitations in New GoToMeeting Version - Status changed to: Needs Info
Hi GartMeeting I reviewed your case and have to reiterate what our engineering team stated. While it may have worked in the classic version for certain apps, it was not expected behavior. We depend on Windows/macOS to capture application windows, so if pop-ups or dialogs show up as separate windows, we can’t display them during sharing. If this worked differently before, it might be because the app itself changed the way it handles those pop-ups. There was also a previous Labs feature that let you share just part of your screen, which sometimes picked up those pop-ups, but that option isn’t available anymore. There is a request to bring that feature back, and we have been sharing interest with the team. I encourage you to vote and comment on the idea, here. I am going to decline the idea, because this is not something we can control. We will share your feedback with the product team. Thanks for sharing your idea here.
