mkeaton
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Joined 3 years ago
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Re: Reporting on missed calls for Ring Group - Status changed to: Reviewed by moderator
Looks like this is old. But this function is still lacking. Interestingly.. when you google this issues it says: To view call volume for ring groups in GoTo Connect, you'll need to access the Analytics dashboard. Specifically, you'll find the Ring Group Summary report within the Analytics section, which provides insights into call traffic and average call handling times for each ring group. You can also export these reports in CSV format for further analysis, according to GoTo Support. Detailed Steps:1. Access GoTo Connect Analytics: Sign in to your GoTo Connect account and navigate to the Analytics section. 2. Locate the Ring Group Summary: Within the Analytics dashboard, find the "Ring Group Summary" report, which provides a detailed overview of call activity for each ring group. 3. View Call Detail Records: Click on "View" within the Ring Group Summary report to access call detail records, including individual call legs. None of that is actually available to look at. Can you assist on how to get any reporting for the ring groups? I can see general numbers on the dial plan inspector, but those numbers are inaccurate, and only show last 30 day vs what i need which is previous month and then monthly there after.Re: GoTo Connect -- Inconsistent Incoming Paging Display Name Errors
OK ya thats a weird one, you could try re provisioning (or do the reset to factory thing) on the device thats showing the wrong name, I do this when all else fails and it seems to work out weird bugs on the devices .. sometimes lolRe: GoTo Connect -- Inconsistent Incoming Paging Display Name Errors
When you reassign a device it holds on to the old users name (even if the old user was completely deleted). The only way to fix this is to a manually change the name on the device. I have run into this same issue sooo many times (we have quite a bit of turnover). You would think that changing who the device is assigned to would have an effect on the name of the device, because it does in the initial set up, but that field doesn't change when updating the device to a new user. Seems like a bug that would be an easy fix and might same everyone some trouble if fixed at some point. nudge nudge lol? - How to Bypass AI support
I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it? Whats with the long silent pauses after every question? Just wasting everyone's time. Has anyone used this AI junk and said.. you know what, this was the best customer experience, why would I ever talk to a human?? no one has ever said this. Guys... when we call into support , I duno about anyone else, but I'm admittedly already irritated. Why put us through this as well? Please provide a way to bypass this when calling into Support. Thank you!Re: The SMS Change has been Horrible
I absolutely agree with the AI support feedback here. Its not ready to be used in a live environment. Unless you are willing to do so at the cost of your own customers. We also use an alternative texting platform, after going through many options, GoTo's just isn't there yet. There are so many "features" GoTo wants to implement but they are rushing through each one putting out a halfassed product (faxing is an example). None of those had us go through any compliance set up because that is actually something the texting PLATFORM should be doing not each individual customer that uses the platform to text.Re: Several Spam Calls
If its calls coming into your main phone number you may have to shield everyone behind a phone tree/dial plan. Spammers wont be able to select 1 for dept 1, etc. The same goes for direct dial numbers. Set up a dial plan for each direct #, make the caller press 1 to connect. Would only need to be for a few weeks, eventually the calls will stop once they get no human voices to answer their calls. The filter wont work if they are spoofing phone numbers. Fingers crossed for you! this can be very frustrating to deal with.
