mkeaton
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Re: GoTo Connect -- Inconsistent Incoming Paging Display Name Errors
OK ya thats a weird one, you could try re provisioning (or do the reset to factory thing) on the device thats showing the wrong name, I do this when all else fails and it seems to work out weird bugs on the devices .. sometimes lolRe: GoTo Connect -- Inconsistent Incoming Paging Display Name Errors
When you reassign a device it holds on to the old users name (even if the old user was completely deleted). The only way to fix this is to a manually change the name on the device. I have run into this same issue sooo many times (we have quite a bit of turnover). You would think that changing who the device is assigned to would have an effect on the name of the device, because it does in the initial set up, but that field doesn't change when updating the device to a new user. Seems like a bug that would be an easy fix and might same everyone some trouble if fixed at some point. nudge nudge lol? - How to Bypass AI support
I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it? Whats with the long silent pauses after every question? Just wasting everyone's time. Has anyone used this AI junk and said.. you know what, this was the best customer experience, why would I ever talk to a human?? no one has ever said this. Guys... when we call into support , I duno about anyone else, but I'm admittedly already irritated. Why put us through this as well? Please provide a way to bypass this when calling into Support. Thank you!Re: The SMS Change has been Horrible
I absolutely agree with the AI support feedback here. Its not ready to be used in a live environment. Unless you are willing to do so at the cost of your own customers. We also use an alternative texting platform, after going through many options, GoTo's just isn't there yet. There are so many "features" GoTo wants to implement but they are rushing through each one putting out a halfassed product (faxing is an example). None of those had us go through any compliance set up because that is actually something the texting PLATFORM should be doing not each individual customer that uses the platform to text.Re: Several Spam Calls
If its calls coming into your main phone number you may have to shield everyone behind a phone tree/dial plan. Spammers wont be able to select 1 for dept 1, etc. The same goes for direct dial numbers. Set up a dial plan for each direct #, make the caller press 1 to connect. Would only need to be for a few weeks, eventually the calls will stop once they get no human voices to answer their calls. The filter wont work if they are spoofing phone numbers. Fingers crossed for you! this can be very frustrating to deal with.Audio Library - Feedback and Bugs
Hello! During the holidays I have to redo all the VM audio files so there is a holiday message with out of office info, that said I have had to spend some time in this section of GoTo and found some bugs and have general feedback. Feedback: The new AI tool for text to voice is awesome! The voices are fine (some are hilariously poor), however there are no volume controls, and these are just set to loud. If you need to edit the text from an AI recording you can't once its saved, in fact none of these can be modified after they are saved, so ANY change requires you to delete and start over, even if its a simple volume change. Not a big deal for the recorded or upload options but for the text to speech, 1 word being off and if you saved it.. well now you have to delete it and start over, hope you kept your script somewhere! Possible Bugs or not hashed out features: In the text field you should be able to expand the dialog box to see your full text, however I can only make it smaller by 1 line, seems pointless, only useful if you can make it larger which i'm sure that was the intent. Sound clips used for Shared VMs or Ring groups don't show they are being utilized by an associated resource. This could cause users to delete recordings they may not intend to. Reconciling old audio files was painful because of this. Thank you for listening/reading! :)Re: Outbound call issues popped up
When you call support, ask for tier 2, right at the start, let them know this is an ongoing time sensitive issue. But plan to sit on hold for days until they get someone on the phone. If Kate sees this she may be able to help get your examples directly to T2 calling all - KateG
