GJSchaller
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Joined 2 years ago
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Re: GoTo Connect Client 4.2.1 prompting for update, will not update
I was able to go to: C:\Users\gschaller\AppData\Local\goto-updater\pending And run the updater manually - I'm now on 4.3.2 I'll check with my team to see what may be blocking it, to see if it's something on our end.931Views1like0CommentsRe: GoTo Connect Client 4.2.1 prompting for update, will not update
Hi Kate, the downloads page at: https://support.goto.com/connect/help/what-are-the-download-links-for-it-admin-deployments Lists 4.2.1 as the latest version, I don't see 4.3.2 available. I did a full uninstall, and when I rebooted, GoTo was still trying to load and run in the background. I manually ended the tasks, deleted the folder from Program Files, and rebooted again, then reinstalled 4.2.1. The update still fails with the same pattern - it will ask to close & restart, and then nothing happens, including no error message. I do notice that any time I try to uninstall GoTo, my Outlook hangs - I didn't see an integration in the Outlook add-ins, but I may have missed it.920Views0likes1CommentGoTo Connect Client 4.2.1 prompting for update, will not update
I'm currently running GoTo 0.415.0 4.2.1 (64-bit Machine Wide installer) on my Windows 10 laptop. Starting last week, I saw a notice in the client that an update was available - despite clicking on the prompt, closing & restarting the app, and rebooting the computer, the message persists. I see that 4.2.1 is also the latest version available for download. Additionally - my client has started closing on its own, and I find I need to manually re-launch it two or three times a day. This began about a day after the update notice appeared, but may or may not be related. No error messages are displayed or reasons for the app to not update / restart are given, it just seems to be stuck trying to update itself and failing. Co-Workers have reported the same issue in our internal chat.Solved958Views0likes3Comments