GoToAssist Service Desk (v168.0.5 Web) Release Notes

[Jamie_A]

Highlights

• New!  Account admins can now make changes to triggers for all services, regardless of whether or not they are assigned to that service
  
  
• New!  Agents can now enable a new account-wide default setting for "Notify customer when external users reply via email" that allows customers to be notified when an External CC (non-user, non-customer) on the watchlist adds comments via email reply  
  
  • Applies only to incidents created via email
  • "Show in Portal" setting must be enabled for the incident
  • This setting is disabled by default
    
    
• Improved:  Agents can now use double quotes to search for an exact phrase in service records reporting (e.g., "Thank you - I appreciate your help")