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Highlights
- New! Account admins can now make changes to triggers for all services, regardless of whether or not they are assigned to that service
- New! Agents can now enable a new account-wide default setting for "Notify customer when external users reply via email" that allows customers to be notified when an External CC (non-user, non-customer) on the watchlist adds comments via email reply
- Applies only to incidents created via email
- "Show in Portal" setting must be enabled for the incident
- This setting is disabled by default
- Improved: Agents can now use double quotes to search for an exact phrase in service records reporting (e.g., "Thank you - I appreciate your help")
Updated 6 years ago
Version 1.0