The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

awphillips's avatar
awphillips
Active Contributor
3 years ago

Cannot change screen resolution

Our users can no longer change Windows host screen resolution during a session. The option is greyed out in screen settings. I assume this has to do with the switch to the GoToMyPC/Logmein virtual display adapter. How do we re-enable this?

 

Thank you,

 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    awphillips sorry for the delay in response here. We haven't seen this before and don't believe any VDA is in use that would cause this. I do see that you have worked with support and hope that this resolved the issue.