Forum Discussion

MH-Kim's avatar
MH-Kim
Active Contributor
3 years ago
Solved

Unlock mouse/keyboard.

 

Users work from home and use GoToMyPC to connect to a host PC. At this time, the keyboard/mouse of the host PC is locked for security reasons, and if a problem occurs, the user requests remote control. Here we use the Remote (TightVNC) program to remotely access the user's host PC. I use my keyboard/mouse to control my PC, but I can't control it. (It cannot be controlled by other remote programs.) Is there a way to unlock the host keyboard/mouse? Are you correct that the setting of this lock is causing the keyboard/mouse to be out of control?

 

  • AshC's avatar
    AshC
    3 years ago

    MH-Kim  Yes, the settings are available when managing the entire account.  

3 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    MH-Kim  Yes, the settings are available when managing the entire account.  

  • MH-Kim's avatar
    MH-Kim
    Active Contributor
    3 years ago

    Is it possible for admin to lock/unlock?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    MH-Kim  Those features can be locked into place if your administrator has required them.