I have tried to access the billing portal today but it keeps showing the following.
I tried to contact support but it doesn't show any email/chat options.
It says " Error
Any one knows something about it?
Hello,
Yes I managed to log in using incognito. we only have 1 accounts and it's as super admin.
There is nothing showing under billing - subscriptions/invoices/payment methods
Hi Kport ,
I took a look at your account and it appears to be a corporate account, which don't typically appear in the online billing section, specifications should be in your contract.
It appears you are up for renewal in November, if you would like to make alterations, you should contact sales.
Hello,
Can someone please contact me on my email address. I have tried contacting you but it's impossible to reach anyone.
Hi Kport ,
I wasn't able to find a recent case and created a case for you. Someone will be reaching out soon. For future reference you can contact support by using this link. Thanks.
Hello,
No one has contacted me so far, where can I view my cases please?
Yes I know where to contact you, but you do not have an email address or chat function.
Hi Glenn,
Nothing has been fixed so far. Please send over the invoice and a payment link for us to renew or fix your portal. We'd like to get this sorted ASAP as it's been a month just to pay a single invoice.
Hi yes,
managed to log in. I need you to please send me the invoice for this year, and the invoice for the upcoming year. These are not showing on the portal. There are some invoices showing but i'm not sure if they're correct and none are showing as paid.
Please treat this as urgent and take care of it this week. I have been chasing for months and it's ridiculous. You have a great product but terrible customer service.
I even requested a callback and was never phoned and there is no email/chat support.
