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Forum Discussion
alien2327
8 months agoVisitor
Can I cancel last purchase and repurchase with different credit card?
Hi,
I'm a user of Logmein, and Hamachi VPN. I use Hamachi VPN on an annual subscription.
Last week, my subscription fee for this year was automatically paid, but the credit card used to pay was a discarded card connected to a now-dead bank account. Due to various circumstances, I am unable to change the card settings, so I would like to cancel the payment and change it to a new, valid credit card.
However, it is difficult for me to make inquiries overseas from the country where I currently live, so I would like to handle the matter by email if possible, but I do not know the email address of the support team. What should I do in this situation? I am very worried that my credit will be ruined due to late payments on my credit cards.
I would be grateful if anyone could provide some help.
Thanks.
1 Reply
- KateG8 months agoGoTo Manager
Hi alien2327
I see you have a case and it's currently assigned to a support representative. They will reach out to you soon.