Forum Discussion

alan_5554's avatar
alan_5554
Visitor
6 months ago

cancellation subscription and refund

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged even I don't want to subscribe it.
I live in Taiwan and there is no contact support from Taiwan.

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    HI alan_5554, Sorry to hear this. 

     

    I do see that you have a case open, I'm adding your message here and asking that they contact you back.