Forum Discussion
6 Replies
- GlennD11 months agoGoTo Manager
Hi jian01, I have checked the two support tickets that were opened for you and we did not receive any replies from you. The account was cancelled as you requested and both tickets were closed for lack of response. I have opened a new ticket for you for the refund request.
- jian0111 months agoNew Contributor
I received an email regarding a refund and they told me to reply, which I did, but they kept telling me to contact someone else. What should I do?
I asked to contact Lisa's manager, but I couldn't find her.
- GlennD12 months agoGoTo Manager
Hi jian01,
Our support team has emailed you and you need to reply to them, we do not process cancelations or refund requests in the community.
- jian0112 months agoNew Contributor
Thank you for canceling your subscription.
But I didn't hear about a refund.
It was an unwanted payment. Please refund.π
When is a refund possible?π’
- jian0112 months agoNew ContributorThe reason for canceling your subscription is to avoid using it in the future.
Since the payment was completed a day ago, please cancel and refund. complicated.... please π - GlennD2 years agoGoTo Manager
Hello jian01,
I have created a support ticket for you and we will be in contact to assist you with this request.